In this chapter:

Learn about best design practices for the LGBTQ+ community and pitfalls to avoid. Key information about design strategies and industry & federal standards will be found here.

Whom Does Exclusionary Design Affect?

Examining the Design Flaw

Narrative of an exclusionary experience creating a user account and understanding what went wrong

Considering This in Your Design

Questions to ask yourself when designing in order to avoid

Steps to Take

Short list of steps to take when beginning to design inclusively


Current Federal Design Practices

Current Data Collection Standards

Some current standards of data collection - what information is necessary, what information is not, and how to ask

Examining the Two-Question Method for Sex and Gender Collection

Description of what the 2 question method is, when is it useful, what are some risks

Looking Ahead

Takeaways on what to keep in mind when or if using the 2 question method


How to Design Inclusively for Users

What Values Might LGBTQ+ Digital Product Users Have

Examining what is important to digital product users when navigating data collection processes

How Might We Design With Digital Product Users in Mind

Strategies to use and consider when designing to align with digital product users’ needs and concerns

Benefits & Efforts Required Designing Inclusively

Risks and rewards to take into account when following these design strategies


Current User Account Examples

Background of this Comparative Exploration

Background of our competitive analysis of user accounts

Exploring Notable Examples

Examples to consider when developing your designs

What Makes These Examples Notable

Exploring what features of the inclusive design examples made them successful

Exploring Examples to Avoid

Determining where potential areas

Previous Page:

Professional Buy-In

Next Page:

Whom Does Exclusionary Design Affect?


©️ BY-NC-SA B. Fadrigon, P. Gordon, J. Lupica, 2023

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This work is licensed by B. Fadrigon, P. Gordon, J. Lupica under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License