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How to Design Inclusively for Users
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LGBTQ+ Inclusive User Accounts
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<aside> 🥅 Goal: Explore and understand current examples of inclusive and non-inclusive language on existing user accounts
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Throughout our research process, we performed a competitive analysis of various digital platforms that contain user account flows. We organized them based on features that we determined to be LGBTQ+ inclusive features and language based on literature review, survey, and interview findings of Queer Users. Some literature review sources can be found at the bottom of this page for further exploration.
Explore the table below to find a summary of how inclusive the following user account onboarding flows are for these companies. More detailed examples can be found in “Exploring Notable Examples” and “Examples to Avoid”.
| Notable Features | Exemplary | Needs Improvement | Acceptable | Note: |
|---|---|---|---|---|
| Pronouns | ||||
| ✔️ | 1) Conflates gender and sex |
<aside> 🔁 Implementation: Looking at the table above, which of these current designs are most relevant to your company flow, and how might you improve or learn from pitfalls?
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Before we take a look at some examples that can use some improvement, we can take a moment to further assess why the above examples were held as notable. The above examples either contained some combination of: